Sunday, February 16, 2014

Southwest Travel Funds - Less than Helpful Customer Service Response



Originally contacted Southwest Airlines customer service about why when I look in my account I can't see my available travel funds.  My question to Southwest was why must I track available Southwest Travel Funds outside of the website, such as in email, in a spreadsheet, or on scratch paper.  Below is the lame response I got from them .  Regardless of what Southwest says, the real reason is that they don't want fliers easily access this information because the easier it is to access the more likely they (the customer will use their travel funds).


Dear Bryon,
Thank you for contacting us. We appreciate the opportunity to respond.
We apologize, at this time, beyond the fund balances tied to individual confirmation numbers online, we don’t currently provide a system for Customers to store and manage available funds in their Rapid Rewards accounts, but we appreciate your suggestion.Give us a call if you need assistance locating your available unused flight credit at 1-800-I-FLY-SWA (1-800-435-9792).  We hope to welcome you onboard very soon!

Sincerely,
Nadine, Southwest Airlines
The file reference number for your e-mail is 224420629XX


Wednesday, September 21, 2011

A&T Data Plan Rip off Update

Shame on you AT&T.
You are about to lose a customer from this email:


Dear Rocio Rosales,

We've noticed your service plan may need updating.

Many AT&T customers use their smartphones as a broadband connection for other devices, like laptops, netbooks or other smartphones– a practice commonly known as tethering. Tethering can be an efficient way for our customers to enjoy the benefits of AT&T's mobile broadband network and use more than one device to stay in touch with important people and information. To take advantage of this feature, we require that in addition to a data plan, you also have a tethering plan.

Our records show that you use this capability, but are not subscribed to our tethering plan.  If you would like to continue tethering, please log into your account online atwww.wireless.att.com, or call us at 866-975-0004, Monday - Friday, 7 a.m. - 9 p.m. CT, or Saturday, 8 a.m. - 7 p.m. CT, to sign up for the DataPro 4GB for Smartphone Tethering plan or the DataPro Enterprise 4GB for Smartphone Tethering plan.


Please update your data plan by the end of the month if you intend to continue tethering.
Account number:
Mobile number:

To learn more and update your plan, visit att.com/dataplans
Reach us for assistance during business hours:
Monday - Friday
7 a.m. - 9 p.m. CT
Saturday
8 a.m. - 7 p.m. CT

at 866-975-0004


Ref Code: W10R1 
Here are details on the plans: 
DataPro 4GB for Smartphone Tethering
$45 per month
(this gives you 4GB in total, combining both your smartphone data plan for $25 and the tethering feature, $20)
$10 per each additional GB thereafter, added automatically as needed
Mobile Hotspot capabilities are included for compatible Smartphones

DataPro Enterprise 4GB for Smartphone Tethering 
This Enterprise data plan is required to access corporate email, company intranet sites and/or other business applications. (Access to personal email is also supported.)
$60 per month
(this gives you 4GB in total, combining both your smartphone data plan for $40 and the tethering feature, $20)
$10 per each additional GB thereafter, added automatically as needed
Mobile Hotspot capabilities are included for compatible Smartphones

If we don't hear from you, we'll plan to automatically enroll you into one of the above DataPro 4GB plans in an upcoming bill cycle. The specific plan selected for you will depend on your current smartphone data plan; if you are currently subscribed to another Enterprise data plan, you will automatically be enrolled in the DataPro Enterprise 4GB for Smartphone Tethering Plan so that you can continue to access corporate email and applications. Your new DataPro 4GB plan – whether you sign up on your own or we automatically enroll you – will replace your current smartphone data plan, including if you are on an unlimited data plan.

If you discontinue tethering by the end of this month, no changes to your current plan will be required.

It's easy to track your usage throughout the month so there are no bill surprises. For example, we send you free text messages when you reach 65, 90, and 100 percent of your plan's threshold. If you would like to monitor your account more closely, go to www.att.com/dataplansto learn about other ways to track your data usage.

As a reminder, our smartphone data plans also include unlimited usage of Wi-Fi at no additional charge. AT&T smartphone customers can use Wi-Fi at home or on-the-go at any one of our more than 23,000 U.S. hotspots already included in your data plan.

Thank you for bringing your account up to date. We appreciate the opportunity to continue to serve your mobile broadband needs.

Sincerely,

AT&T 

Friday, August 19, 2011

IKEA MALM 6-Drawer Chest

Thumbs down on the assembly for this furniture.  The shell of this furniture is very sturdy, but the braces that hold it together are made of very cheap pressboard.  You have to put one side together and then try and match up about 30 screws. The sides are extremely heavy and the pressboard is extremely week. The slightest movement causes the pressboard braces to split at the ends............this is 100% worthless. I would not recommend this product at all.  Dear IKEA, spend the extra 3 dollars and wood and charge me $6 for, it would have been worth the extra money for me.
http://www.ikea.com/us/en/catalog/products/40053930#/10103347/

Wednesday, August 17, 2011

Houston Lofts At The Ballpark - Life so far

Day three, locked bicycle stolen from the bicycle rack inside the gate controlled parking garage
Internet Access:  This location is only serviced by Direct TV and AT&T.  So your options are limited to DSL/UVERSE and all of the limitations associated with DSL.  Also office staff said if I signed up for Uverse I could be assured that I could get it done in three days because we had a rep with AT&T that could push the move date up.  Ordered Uverse on 8/3/11 install date set for 8/24.  Called the rep like the office instructed...........rep could not do anything to move the date up.
On the positive side so far it has been pretty quite here, not too much in the way of disturbances.

Update 8/17/11
Upstairs neighbor must be doing front flips because it sounds like he / she is walking with horseshoes on.  (Can't really blame this on the apartment complex, just someone being raised poorly
Update 9/5/11
Got another locked bicycle stolen from the parking garage.  This one didn't matter too much.  I must give the Lofts at the Ballpark credit, because I highly doubt the thieves would have carried off the cut lock.

Tuesday, November 23, 2010

LG Sciences: Trifecta Stack

Date Of Purchase: 11/22/2010

Just wanted to post the stacking chart, because I couldn't find it anyhere online.

Includes:
METHYL 1-D (135 Capsules)
METHYL MASTERDROL V3 (135 Tablets)
FORMADROL EXTREME V3 (90 Capsuels)
T-911 (90 Capsules)


Saturday, June 5, 2010

Alexan Bunker Hill Site Plan with Apartment Numbers and Apartment Types

I'm not sure why you can't pull this up on the Alexan at Bunker Hill's website, but here is a pdf with the apartment numbers, apartment types and floor assignments.
http://www.bryongaskin.net/docs/Alexan%20and%20Bunker%20Hill%20Site%20Plan%20Physical%20Layout.pdf

Saturday, May 22, 2010

Pricing List for Fountains at Memorial City -EXPENSIVE

This pricing list is from May 21, 2010:
I tried to contact this midrise apartment building via the web but couldn't get a response availability and pricing.  So took a trip down there and received a tour.  One thing is for sure they are nice and they are spacious, very spacious, but well over $3000 a month for a 1 bedroom + study.

Click Here for the Price List
http://bryongaskin.net/docs/Fountains%20at%20Memorial%20-%20Apartments%20Pricing%20List%20City%20Houston%20Texas%20.pdf%20-%20Adobe%20Acrobat%20Pro.pdf